Manish Choudhary (VP & MD, Pitney Bowes Software India) emphasises that A leader should know the boundary between negotiable and non-negotiable factors in an organisation, in conversation with schweta chaturvedi

Q. Personally, how do you ensure the environment is motivated?
A. I still go back to the employees I hired and feel there exists a common passion between us. It is a special bond as they are the people who joined us when we had nothing. At times, you get to know people are happy by just a ‘thank you’.

I feel proud to share that we have lost less people to competition than to family-related and personal issues.

Q. How do you plan to capitalise on the opportunities in IT?
A. We have a large R&D department and 37 products on which our teams are working. Most of these are about creating different products and finding the points where we can reuse a lot of technology.

Our professional services business helps services teams across the globe by providing human expertise and consultations, both on-site and off-site. The sales and marketing business team works on building the domestic business by selling solutions to telecom, banking and financial, and public sectors and at the same time focus on building a strong partner business and compliance business to help companies get aligned to software usage. There is a large scope for growth.

Q. A piece of advice for young energetic professionals.
A. Do not be afraid of taking risks, be creative and trust your instincts which will leave you with a learning experience. There is no formula for success. This has always helped me and the experiences have been quite nice. I believe, experience is the combination of failure, success, and learning.

Q. What are the qualities a leader must possess? A. A leader has to maintain a balance and know the difference between negotiable and non-negotiable factors in an organisation. He should be analysing, mediating and facilitating the things which will work. A leader also needs to be culture savvy.

Q. How do you maintain your work-life balance?
A. I have an ‘evening job’ where I get most of the touchpoints from the U.S., and a ‘day job’ where I work to create those touchpoints. I balance and maintain a perfect work-life balance and keep weekends for myself and my family.

Q. Are there any projects you would like to take up in future?
A. We are active in most of the large scale projects existing in the country. We have a strong presence in water resources, postal department, mining department and places where there is asset management and maintenance is required. We are working on many different fronts with our solutions and software. click here to read full interview...

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