Monday, July 30, 2012

Giving those numbers a break!

Amidst sluggish indicators of revenue, margins & subscriber additions, 3G and the promised data play were supposed to be major game changers. But evidently, it won’t be a moment too soon

If economist Adam Smith were alive today, he would have been overjoyed to see how competition shaped and nurtured the Indian telecom industry and took the mobile phone to the masses. From just over one million in 1998, Indian mobile subscribers numbered 851.7 million as of June 30, 2011 (TRAI), which means we have just crossed the 70% mark in terms of penetration.

Competition, the Adam Smith way, has a lot to do with this growth that has most of the world in awe and is to MNCs a telling promise of what is possible with the Indian market. Smith said that in a perfectly competitive market, there is a strong incentive for a consistently efficient track record that benefits customers greatly. The fact that high competition in India (as many as 6-8 players per circle) has led to much lower call rates and correspondingly higher penetration levels for telecom is well known, and so is the fact that declining ARPUs have been a lingering pain for players, particularly the early ones used to the good ol’ days.

It’s no surprise that they have been looking at ways to ensure that competition comes to relatively lower levels and come to what historian Alfred Chandler referred to as ‘managed capitalism’; where the market is not governed by perfect competition, but by the managers of a few of the large firms. The advent of 3G was expected to be a huge game changer to achieve this invaluable end. Even though, at a hugely expensive cost cumulatively (the all India license ended up making the government richer by Rs.677.19 billion), 3G does draw an important dividing line between the haves and the have nots. Additionally, it was a cue for players to build a powerful arsenal in the data services market and nudge those ARPU numbers higher. Well into 2011, B&E analyses how they are headed.

Bharti Chairman Sunil Mittal has expressed confidence that competition in the sector has abated. The operator earned revenues of Rs.126.31 billion in the India & South Asia region for the quarter ending June, a growth of 11.9% yoy, but PBT for the region was Rs.20.9 billion, a drop of 9.15% yoy. Alarmingly, ARPUs have continued to fall by 12% yoy to Rs.190, despite non-voice revenue growing to 14.6% in the quarter compared to 11.6% in the same quarter last year. Reliance Communications has seen a fall in consolidated net income by 6.04% yoy to Rs.47.12 billion for the quarter. Net profit stood at Rs.1.57 billion, a drastic drop of 37.2% yoy. Idea Cellular, on the other hand, delivered a robust revenue increase by 23.54% to Rs.44.84 billion, but net profit declined by 25.74% to Rs.1.49 billion (a great contribution to which came from the interest cost of Rs.2.06 billion compared to a much lower Rs.764.7 million for quarter ending June 2010). For Idea, ARPU was down by 0.6% qoq to reach Rs.160 per month. VAS share of revenue increased marginally to 12.1% from 12.6% in the same quarter last year. On a general basis, there is a clear and evident increase in data-related revenues. A. K. Bhargava, Executive Director – Wireless, MTNL, commented to B&E, “In the last one year, revenue form data services has gone up by 9 times. However, video calls, which was supposed to be a game changer for data services, are not doing as it was assumed before launch of 3G services.” From a performance-wise comparison, increase in ARPU has also not kicked in as it should have, and even contribution of VAS to revenue has improved marginally or not improved at all as compared to the previous year. One aspect that comes out more clearly is that the higher value customers with Bharti and Idea are helping them in a big way.

However, it has to reflect in the numbers, and fast! According to a COAI-PwC report, ARPU for the industry had fallen to Rs.100 for GSM and Rs.66 for CDMA by March 2011 compared to Rs.362 and Rs.256 respectively in December 2005. While Bharti has been relatively less affected in terms of PAT margins for FY 2011 at 20% (23% in FY 2007), RCOM has fallen drastically at -6% (21% in FY 2007) and so have Idea with 5% (11% in FY 2007) and Vodafone with 0.01% (17% in FY 2007). Net subscriber additions have also declined from 19 million in January 2011 to 11.4 million in June.


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Friday, July 27, 2012

Now Pay for The Peace

Afghanistan is in an Abysmal State on all counts, and Nato has The Moral Obligation to rescue The Country from total chaos

The travel warning for Afghanistan is all over the place across the globe. Besides the fact that peace is a rare commodity in the nation since ages, their egregious situation portrays a vestige of the infrastructure and social standards that most countries enjoy today. The country is ranked 155 in Human Development Index (2010), 176 out of 178 in Corruption Perception Index (2010), and 4th from the bottom in Child and Maternal deaths!

Take the case of agriculture. A blossoming sector, but it was destroyed in the last 10 years because of war, deficient infrastructure and corruption. The only crop that makes profits is opium as the nation produces 90% of the world’s share! Shockingly, almonds grown locally are more expensive than the ones grown in California as they are not subsidized like their American counterparts. Road infrastructure is also on the verge of collapse. The three main roadways, Kishim to Fayzabad Road, Gardez to Khost Road, and Bamyan to Dushi Road are in primitive condition and often flooded by rainstorms. In power, per capita access has reduced from 22% to a mere 7% or 19.25 KW (USAID data). Around 15,000 women die every year due to pregnancy related complications! Literacy rate is 5.6% for women & 27% for men. Potable water can be accessed only by 17% & sanitation by 10%. Some 20% of children are malnourished, and 90% of girls have no access to education.

Clearly, a country that was already teetering on the edge has been brought to the brink of chaos and strife by years of war. Even as the NATO looks negotiating a settlement, it is equally important to take the onus of rebuilding Afghanistan.


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Friday, May 18, 2012

India rising keynote speakers

On the 12th December 2011, The Marriott, Grosvenor Square, London witnessed the dawning of a new era. The Top Corporate Personalities, Business Tycoons, Leaders, Icons, Academicians, Media Giants, Sports and Film stars from India and UK were present for the crowning of the ‘Indian PowerBrands’. This was a first of its kind initiative taken by Marcom, a Planman Consulting Enterprise. ‘Indian PowerBrands’ is a research driven anthology of India’s Most Powerful Companies. This book is a unique initiative exemplifying the Indian-born icons that have emanated the Ultimate Benchmark of Achievement & Success and are effectively re-writing the global business equations. The ideology of the project is to bring into spotlight India’s most prolific and successful companies in order to augment their international brand identity, credibility, stability & sustainability.

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Source : IIPM Editorial, 2012

An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri (Renowned Management Guru and Economist).

For More IIPM Info, Visit below mentioned IIPM articles.
IIPM Best B School India
Management Guru Arindam Chaudhuri
Rajita Chaudhuri-The New Age Woman
IIPM's Management Consulting Arm-Planman Consulting

IIPM in sync with the best of the business world.......

IIPM Prof. Arindam Chaudhuri on Internet Hooliganism
Arindam Chaudhuri: We need Hazare's leadership
Professor Arindam Chaudhuri - A Man For The Society....
IIPM: Indian Institute of Planning and Management
IIPM RANKED NO.1 in MAIL TODAY B-SCHOOL RANKINGS
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Friday, April 20, 2012

Event snapshots

On the 12th of December 2011, London witnessed top political leaders, corporate personalities, icons, academicians, media giants, sports and film stars from India and UK come together for the crowning of the ‘Indian PowerBrands – The Global Superpower Edition,’ a beautifully designed and well-crafted book featuring India’s biggest and most successful companies and for the launch of the book CULT, authored by Prof. Arindam Chaudhuri & Prof. A. Sandeep. The awards ceremony that followed the conference was organised by IIPM Think Tank and Planman Marcom, India’s leading marketing communications company. Global business leaders and icons were honoured at the event.

The evening began with a special message from British Prime Minister David Cameron. MP Caroline Nokes, a big future name in British politics, an enthusiast of India and a good friend of the Prime Minister David Cameron, was asked to deliver the personal message at the conference on his behalf. The keynote speaker at the gala dinner was leading Anglo–Asian MP Priti Patel, who is considered a rising star of her party.

The high profile event that witnessed the launch of the book 'CULT: The ultimate CEO Guide to calling the shots without getting shot' – was unveiled by management icon, author and former Chief Evangelist at Apple Inc., Guy Kawasaki. He said: “I have read the book and Steve Jobs would’ve loved this book, he truly would’ve. This book is in the same quality of Malcom Gladwell, Geoffrey Moore and Clayton Christensen”. The book launch was followed by the unveiling of the "Indian PowerBrands" by Priti Patel, celebrated Indian-Canadian politician Dr Ruby Dhalla and Prof. Chaudhuri.

The event also witnessed the presence of other luminaries such as African-American civil rights activist Jesse Jackson, many distinguished British Parliamentarians including former Government minister Rt. Hon. Keith Vaz MP, Graham Stuart MP – Chairman of the Education Select Committee, Mark Pritchard MP – secretary of the 1922 Conservative Party 1922 Backbench committee, Nigel Adams MP who is Parliamentary Private Secretary to Rt. Hon. Lord Strathcylde, Leader of the House of Lords and Member of the Cabinet, Lord Bilimoria, Lord Meghnad Desai and Lord Swraj Paul, apart from business icons and celebrities like Saharasri Subroto Roy (who came for the first time in the last two decades to take an award himself ), David Collier, CEO England Cricket Board, Sidhartha Mallya, JK Tyre’s Dr. Raghupati Singhania, Ace F1 Racer Karun Chandhok, Videocon’s Anirudh Dhoot, actor-director Farhan Akhtar and Father of Indian BPO Raman Roy, amongst others.

Some of the awards included Lifetime Achievement Award to Caparo Chairman Lord Swraj Paul, Corporate Icon to Adi Godrej and Indian Businessman of the Year to Subroto Roy.

Earlier a morning session with the theme ‘India Rising’ saw a galaxy of celebrated individuals speaking passionately about making India the next economic super power.

The event was first of its kind held anywhere outside India to celebrate India Rising. An elated Priti Patel, who took special care in overseeing its success, said: “If Indian companies do manage to make it big to the global standards in the next few years, the event of 12th December in London will be historic as first time this kind of an initiative has taken place”.

For more articles, Click on IIPM Article

Source : IIPM Editorial, 2012
An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri (Renowned Management Guru and Economist).

For More IIPM Info, Visit below mentioned IIPM articles.
IIPM Best B School India
Management Guru Arindam Chaudhuri
Rajita Chaudhuri-The New Age Woman
IIPM's Management Consulting Arm-Planman Consulting

IIPM in sync with the best of the business world.......

IIPM Prof. Arindam Chaudhuri on Internet Hooliganism
Arindam Chaudhuri: We need Hazare's leadership
Professor Arindam Chaudhuri - A Man For The Society....
IIPM: Indian Institute of Planning and Management
IIPM RANKED NO.1 in MAIL TODAY B-SCHOOL RANKINGS
Planman Technologies
IIPM Contact Info

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Tuesday, March 13, 2012

David Cameron’s message for Power Brands

Congratulations on the Indian Powerbrands initiative, and welcome to London for this important event. When this government took offi ce last year the decision on where to pay my fi rst overseas visit was an easy one. The potential off ered by the UK -India relationship seemed so great that I was determined to get our reinvigorated cooperation off to a fl ying start. The delegation of Cabinet Ministers and business people that I led to India was one of the largest assembled by a British Prime Minister in recent decades and we were delighted by the reception we received... The theme of your conference is India Rising. Whilst governments have an important role, it is the hard work and enterprise of individuals and businesses that will deliver lasting prosperity for both our countries... whether its Indian investment in UK manufacturing... or the spectacular success of the inaugural Indian Grand Prix as a platform for the fi nest British technology, it is clear to me that the dynamism of the business sector will continue to drive India onwards and upwards in the 21st century. We want to be there with you. Welcome to London and to “India Rising”.


For more articles, Click on IIPM Article

Source : IIPM Editorial, 2012

An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri (Renowned Management Guru and Economist).

For More IIPM Info, Visit below mentioned IIPM articles.
IIPM Best B School India
Management Guru Arindam Chaudhuri
Rajita Chaudhuri-The New Age Woman
IIPM's Management Consulting Arm-Planman Consulting

IIPM in sync with the best of the business world.......

IIPM Prof. Arindam Chaudhuri on Internet Hooliganism
Arindam Chaudhuri: We need Hazare's leadership
Professor Arindam Chaudhuri - A Man For The Society....
IIPM: Indian Institute of Planning and Management
IIPM RANKED NO.1 in MAIL TODAY B-SCHOOL RANKINGS
Planman Technologies
IIPM Contact Info

IIPM History
IIPM Think Tank
IIPM Infrastructure
IIPM Info

IIPM: Selection Process
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Thursday, February 16, 2012

Going for the Goal: The Human Psychology of Rewards

People tend to exert more effort as they get closer to their goals. Companies can take advantage of this by designing a customer rewards programme that makes the perceived distance to the reward seem small.

In a classic experiment in the 1930s, behaviorist Clark Hull observed that rats on a straight runway ran faster as they moved closer to the food box. Knowing the reward was almost at hand presumably motivated the rats to work harder, a phenomenon that Hull called the “goal-gradient” hypothesis. While this behaviour has been extensively studied in animals, its implications for humans are unclear. Unlike most animals, people can think ahead. We pace ourselves, so we don’t have that degree of impulsive behaviour.

It’s true that people don’t quite break into a run as they approach a restaurant or a bar. But when pursuing certain goals, humans may exert more effort as they get closer to the finish line. For instance, toward the end of a long commute, people may drive a little faster as they approach their homes. However, finding clear evidence that the distance to a goal can affect motivation in humans can be difficult. A lot of times it’s unclear how much progress we’ve made with each step.

To be able to describe more precisely the relationship between efforts and rewards, I along with Ran Kivetz of Columbia University and Yuhuang Zheng of Fordham University turned to customer rewards programmes in our study “The Goal-Gradient Hypothesis Resurrected: Purchase Acceleration, Illusionary Goal Progress, and Customer Retention.” Rewards programmes, like coffee cards and frequent flyer benefits, typically give customers points for every product they purchase and the points are accumulated to redeem a prize. We analysed whether customers in a rewards programme tend to buy products more frequently or make larger purchases as they get closer to a reward.

Customer rewards programmes are a popular way for companies to give perks to loyal customers or to lock them in. But if the distance to the goal really matters – as the study asserts – then a loyalty programme can offer much more. Because participation in a programme can be highly motivating, a well-designed loyalty programme will not only help keep customers, but will also encourage them to spend more as they accelerate toward the reward.

Goal Rush

Field experiments were conducted to test the goal-gradient effect and whether consumers accelerate their efforts to earn a reward as the distance to the reward decreases. The authors examined raw data collected from the experiments and used the data to estimate a model that captures the effect of goal distance on customers’ efforts. Goal distance is measured by the proportion of the original programme requirements remaining to meet the goal.

The first experiment looked at coffee purchases by customers who participated in a coffee rewards programme at a café located within the campus of a large university. Customers were offered a card that would let them earn one free coffee after buying ten coffees. To keep track of the timing of purchases, a participant’s card was stamped after each purchase.

As participants in the rewards programme accumulated more stamps on their cards, the authors observed that the average length of time before the next coffee purchase decreased. Members bought that next coffee sooner the closer they were to getting a free one. In fact, the average time between purchases accelerated by about 20% from the first to the last stamp on the card. Even after controlling for various time trends that might affect the results, customers bought coffees more frequently as they progressed toward their reward. On the other hand, those who were issued “transparent” cards that tracked the purchases but were not eligible for a free coffee did not speed up their consumption as they approached their 10th coffee.

Another interesting finding is that customers who completed two consecutive cards slowed their coffee purchases right after they received their first free coffee – when they found themselves once again far away from earning the next reward. They then accelerated as they got closer to getting another free coffee on the second card. Customers seem to “reset” the speed with which they buy the next coffee after they’ve claimed a reward, which is consistent with the goal-gradient effect. This also rules out other explanations for why customers seem to come back sooner for that next cup. If interpurchase times don’t slow down after the first card is completed, then consumers learning about the programme or even an addiction to coffee may be a better explanation for why customers keep rapidly coming back for more.

The tendency to reset was also found in another test that used data from a music-rating programme called Jaboom. As an incentive to rate more music, participants in this rewards programme were given a $25 Amazon.com gift certificate for every 51 songs they rated on the Jaboom website. The authors observed that the number of songs rated increased as members got closer to earning their first gift certificate, dropped after they earned it, but then accelerated again as they moved toward their second reward. Aside from visiting the website more often and rating more songs during each visit, the authors also found that Jaboom participants were less likely to quit a music rating session the more songs they had accumulated toward the 51-song goal.

For more articles, Click on IIPM Article

Source : IIPM Editorial, 2011.

An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri (Renowned Management Guru and Economist).

For More IIPM Info, Visit below mentioned IIPM articles.

IIPM Best B School India
Management Guru Arindam Chaudhuri
Rajita Chaudhuri-The New Age Woman
IIPM's Management Consulting Arm-Planman Consulting

IIPM in sync with the best of the business world.......

IIPM Prof. Arindam Chaudhuri on Internet Hooliganism
Arindam Chaudhuri: We need Hazare's leadership
Professor Arindam Chaudhuri - A Man For The Society....
IIPM: Indian Institute of Planning and Management
IIPM RANKED NO.1 in MAIL TODAY B-SCHOOL RANKINGS
Planman Technologies
IIPM Contact Info

IIPM History
IIPM Think Tank
IIPM Infrastructure
IIPM Info

IIPM: Selection Process
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Wednesday, January 25, 2012

Improvising on historic glory

A number of brands have attempted comebacks in india. Anchit Gupta of 4Ps B&M analyses some of the more successful ones.

From the standpoint of brand equity, there is definite logic for brand revival in a market. In an era where building a brand from scratch requires considerable investment and time, here is a brand that already has a fan following, which has leaped ‘x’ years ahead but retains some old values. At the same time, there is the young generation that may not have grown with a passion for the brand, but may have some reference points in its mind for the same.

A case in point is Bata. The brand that was synonymous with footwear itself till 1996 and was a part of every middle class Indian’s collection. Despite being a foreign entity, it had so well rooted itself to Indian sensibilities and desires that many people were surprised to discover that it is an Italian brand and not a homegrown brand. Despite enjoying such high regard, that perception perhaps also turned against it when it fell prey to ‘recognised MNC’ entrants such as Nike, Reebok and Adidas and the consumers desire to try something new. Unable to reinvent & align with the newly liberalized nation, its brand appeal started eroding rapidly. It’s share price went as low as Rs.33.8 on August 15, 2002. All of this led to a restructuring of the brand beginning with the introduction of a trendier product range and massive store expansion drives. The share price of Bata closed at Rs.650.05 on November 15, 2011, which indicates the kind of revival that has taken place.

However, comebacks are not all of a similar hue. Kentucky’s Fried Chicken, a flagship venture of Yum International, did not get the chance to develop a fan base before it had to exit after a controversy over beef products being used. But in 2003, it decided to re-enter India, better prepared. It decided to give Indian customers what they wanted, rather than pushing American dishes. It learnt that in a country where a majority of the population has vegetarian food three times a day, it cannot survive by selling just fried chicken. And without doubt, it has delivered. By the end of 2010, the total count of KFC outlets in India exceeded 100 units; a feat that took 10 years to achieve in China. What also worked in its favor was that almost a decade had passed since its first launch and India had evolved from a culturally reserved nation to one with a greater number of urban broad minded individuals. While it did not have a fan base, all the media coverage over the years after its exit actually became a plus. Note how it doesn’t highlight the full form of the abbreviation in India and keeps the name KFC. Although it really isn’t a vegetarian’s paradise yet, it does seem to have garnered some favour among the Indian ‘chickentarians’!

However, Nirma Washing Powder did not have that publicity edge. Despite having a very humble beginning in Ahmedabad, it went on to challenge the might of Unilever’s Surf in the 1980s and successfully so. However, it lost steam in between and steadily lost retention and popularity. This continued for some time until a slew of advertising campaigns were launched in 2009 to restore it’s lost glory. “Nirma had stopped leveraging its brand and when they felt that the brand is dying, they came back with a bang,” says Sanjay Chauhan, Client Servicing Director, Crayon Advertising. The brand used the same tag line and the much loved old jingle & was able to immediately connect with viewers and generate a feeling of nostalgia. Following its tried & tested style of clear cut advertising, it stood by its principle of focusing on product benefits. Similarly, the condom brand - Kamasutra tried to revive its brand through branding and advertising. The brand lost its coveted appeal with the advent of foreign players into the playing field. After a silence of two years, it returned in 2003 with a series of advertisements with suggestive humour as the theme. According to Ujjwal Sinha, CEO, Genesis Kolkata, “The advertisements of Kamasutra attempted to veil the taboo that buying a condom previously was. Their advertisements made a lot of people happy since they could now go out and buy a condom minus the embarrassment”.

A number of homegrown brands have similarly attempted a comeback in the past few years. Dalda, the vanaspati ghee that India once loved, made a comeback in 2009 by ensuring that its products were fortified with Vitamins A, D & E and anti-oxidants. The mantra, as per the new age India, was health combined with taste. Reliance has been working on its Vimal brand for around three years. It started with strengthening its image from a fabric brand to a ready to wear brand for men and also reintroduced Vimal sarees. It even pushed the trade by bringing in Italian designer Maurizio Bonas to India to talk to tailors about Italian fashion and design. Onida reconnected its audiences to the devil to bring back old memories. Horlicks has recovered some of its lost sheen by focussing on developing new flavours and also taking out segment specific products like Women’s Horlicks (a first in India) and Junior Horlicks. But that hasn’t exactly worked and the company gave up on the positioning in 2009. In fact, it seems to be focussing more on its mobile handsets currently as the buzz goes.

For more articles, Click on IIPM Article

Source : IIPM Editorial, 2011.

An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri (Renowned Management Guru and Economist).

For More IIPM Info, Visit below mentioned IIPM articles.

IIPM Best B School India
Management Guru Arindam Chaudhuri
Rajita Chaudhuri-The New Age Woman
IIPM's Management Consulting Arm-Planman Consulting

IIPM in sync with the best of the business world.......

IIPM Prof. Arindam Chaudhuri on Internet Hooliganism
Arindam Chaudhuri: We need Hazare's leadership
Professor Arindam Chaudhuri - A Man For The Society....
IIPM: Indian Institute of Planning and Management
IIPM RANKED NO.1 in MAIL TODAY B-SCHOOL RANKINGS
Planman Technologies

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Friday, December 23, 2011

The inevitable change

A convention on customer satisfaction, diversity, and the evolving role of HR

Erudition 2011 began with great gusto despite the inclement weather. Master of Human Resource and Organisational Development (MHROD) and Master of International Business (MIB) organised a two-day convention, in which the second day was dedicated to Human Resource.

The proceedings began with the inaugural lamp lighting ceremony and Dr. Rajni Abbi, Mayor of Delhi, was the chief guest of the event. She appreciated the efforts put in by the students and spoke about the relevance of the theme. Vivek Suneja, Pro-Vice Chancellor at the University of Delhi, was the guest of honour for the day one. He emphasised on the importance of compassion and love, stating that these are the qualities that can see us through troubled times. Dr. K. V. Bhanumurthy, Dean, Faculty of Commerce and Business delivered the opening speech after which Sara Wilshaw, Senior Trade Commissioner, Canadian High Commission and keynote speaker for the day addressed the gathering. She spoke about how in these troubled times, the Canadian economy has not only managed to stay afloat but has done so quite respectfully. She also brought to light the opportunities of business that exist between India and Canada and how these opportunities can be exploited effectively.

The Marketing session had a diverse panel with Vikram Bakshi, MD, McDonald’s India, as the Moderator. Prahlad Kakkar, Founder and Director, Genesis Films; V K Mathur, Chairman, Inapex Ltd.; Sumeet Pahwa, DGM (Media), Tata Docomo; and Kishore Chakrabarti, VP, McCann Erickson India were also on the panel. In the session: ‘Does Customer Choice Lead to Customer Satisfaction?’ Prahlad Kakkar stressed on the importance of dreams and how marketers create a customer base by catching on to people’s dreams. Vikram Bakshi spoke about the strategies that have been followed by McDonald’s over the years. The theme for the second day was ‘Infinite Diversity in Infinite combination’ which was chaired by Dr. Shalini Sarin, Director HR, Schneider Electric. Other panelists included Arindam Nath, Consulting Partner at Planman HR, and Anuradha Challu, Director HR -PepsiCo. The session covered diversity management in an organisation. The second session ‘Change is not only likely, it’s inevitable’, was chaired by Rajeev Bhadhuria, Director Group HR, JSPL. The third session ‘Protector Screener to Trusted Advisor’ talked about changing roles of HR from munimji to strategic advisor and how it has evolved over time.

For more articles, Click on IIPM Article

Source : IIPM Editorial, 2011.

An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri (Renowned Management Guru and Economist).

For More IIPM Info, Visit below mentioned IIPM articles.

IIPM Best B School India
Management Guru Arindam Chaudhuri
Rajita Chaudhuri-The New Age Woman
IIPM's Management Consulting Arm-Planman Consulting

IIPM in sync with the best of the business world.......

IIPM Prof. Arindam Chaudhuri on Internet Hooliganism
Arindam Chaudhuri: We need Hazare's leadership
Professor Arindam Chaudhuri - A Man For The Society....
IIPM: Indian Institute of Planning and Management
IIPM RANKED NO.1 in MAIL TODAY B-SCHOOL RANKINGS
Planman Technologies

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Monday, September 26, 2011

Making The Bottom Count, Step by Step

Post a Powerful Marketing Campaign Launched last year, Lafarge has given itself a Strong Foothold in rural areas of Bihar & W. Bengal

On a road trip from Asansol to Burdwan district, West Bengal, where I went to meet some of Lafarge’s local dealers, it was particularly interesting to observe the old India coexisting with the new. We crossed the construction site of the state of the art Shrishthinagar township in Asansol. In fact, an airport is also slated to come up on the Asansol-Durgapur highway, which should spur a flood of corporate investments. But as you move further on and approach Burdwan, you find more of the standalone houses of yore, which, despite their uninspiring surroundings, are nicely built. While the city is home to a university by its name, it hasn’t been blessed with the kind of industrial presence that Durgapur and Asansol can boast of. And as you move further to the rural belt, you come across even simpler structures with a number of huts, tin/red tile roofs, and single room houses. However, a welcome sign is the sight of some pucca houses dotting the landscape.

In that sense, it’s a microcosm of the kind of development that a large part of India still awaits. Working groups set up for rural & urban housing for the 11th Five Year Plan project India’s housing shortage at 73.96 million units, out of which 47.43 million units are short in rural India alone.

Naturally, rural India has acquired a special significance for the cement industry too, as it now contributes some 40% of the volume. The management of French cement giant Lafarge has shown particular aggression in this space, and also introduced a massive outreach campaign last year. Currently, they are getting some 33% of their revenue from rural markets, and have managed to double their rural turnover in the past five years.

A number of learnings emerge from Lafarge’s expedition in rural India. Research into rural markets within Burdwan district and our interactions with sub-dealers revealed where they can afford it; rural customers are in fact very particular about every raw material that goes into their house, since it is a once in a life time investment. Also, they are far more involved in every decision as compared to the time starved urban consumers. One sub-dealer, Babu Lal Pal from Rathtala, Kanchannagar, said that “people building their houses somewhere upward of 600 sq. ft. prefer branded cement.” When the area is lesser and housing is extremely basic, they are okay with unbranded products. In the branded category, Lafarge claims that its premium pricing and quality positioning has actually worked in its favour. Raakesh Jain, AVP-Marketing, Lafarge India, comments to 4Ps B&M, “We do not follow a differential pricing strategy for urban and rural markets. End users in the rural market are ready to pay a premium but they need to be convinced on the same.”

Advertising has been extremely important for Lafarge’s expansion drive. The use of Indian cricket team captain M. S. Dhoni as brand ambassador has made a phenomenal difference to brand awareness & appeal. Also, the company had to convince the main influencers. While masons are declining in importance in favour of architects and contractors, they still are sought after. Competitors have been providing them incentives like scratch card schemes. Lafarge has instead been on a relentless information dissemination drive, educating dealers, masons and end customers about home building and also on why the right cement is important, through a number of camps.

For more articles, Click on IIPM Article.

Source : IIPM Editorial, 2011.

An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri (Renowned Management Guru and Economist).

For More IIPM Info, Visit below mentioned IIPM articles.

IIPM Best B School India
Management Guru Arindam Chaudhuri
Rajita Chaudhuri-The New Age Woman
IIPM's Management Consulting Arm-Planman Consulting
IIPM in sync with the best of the business world.......
IIPM Prof. Arindam Chaudhuri on Internet Hooliganism
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Thursday, July 22, 2010

Despite being offered as a freebie, mobile banking has been unable to make inroads into India’s huge urban subscriber base of over 170 million.

Now banks have once-again woken up to its potential. What’s the fresh brouhaha over this service that has actually had few takers in India? Manish k. Pandey on a fact finding mission...

Atul Pathak, a 36-year-old who works as senior marketing manager with a leading telecom service provider, boasts of being a part of that rare breed of professionals (of course, in his age group) who have always acted as vanguards when it comes to the use of technological innovations. In fact, he says it has almost been two years now since he last visited his bank for a financial transaction. Thanks to features like internet banking, he’s been able to save himself from the ritual of queuing up at banks apart from other banking hassles.

So, when mobile banking was launched in India a couple of years back, he was among the first few enthusiasts to take it up with a smile. But, his smooth smile vanished soon enough thanks to an over dose of effort on his part to get a hang of this two-year-old offering by his bank, which appears just as alien to him. “I am still ambiguous about this new channel, its service offerings and smooth processing,” says a visibly confused Pathak.

Even Akanksha Roy, a new-age advertising professional who too is a technology freak like Pathak, is not much of a mobile banking enthusiast. However, her reasons for not being one are little different from that of Pathak’s. “I am still not comfortable with the idea of paying my bills through mobile as I feel these transactions are more vulnerable to frauds,” she tells 4Ps B&M. No doubt, tech-freaks like Atul and Akanksha, or for that matter most of them, have found themselves facing a similar predicament at some point of time when it comes to the use of mobile banking channel. Be it ambiguity towards the service offering or the confusion regarding security threats, most of these tech-savvy consumers still find themselves in the same shoe.

Perhaps, this is the reason why despite being offered as a freebee, mobile banking has not really taken off among the huge urban mobile subscriber base of over 170 million in the country. “The registered user base for mobile banking is approximately 25 million or 7% of total subscriber base in India. In fact, the active user base for such service is as low as 10% of total registered base, which is a negligible number when compared to the huge Indian mobile subscriber base,” agrees Prathima Rajan, Analyst, Celent.

So, what is it that has prompted banks to suddenly go gung ho over a service offering that actually has few takers? Lately, there has been a lot of buzz about mobile banking, which offers twin promises of ubiquity and low cost. Apart from this, mobile banking is being considered as the service of the future, as such it becomes all the more important for banks, technology service providers, application providers, et al, to work together to develop a healthy mobile banking ecosystem in the country. “Phone banking is a very common phenomenon in the global banking world and in India bankers who are not providing such facilities are actually depriving consumers of technological advancements,” avers Rana Kapoor, Managing Director & CEO, YES Bank, which has recently launched mobile banking services in association with Obopay.

For more articles, Click on IIPM Article.

Source : IIPM Editorial, 2010.

An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri (Renowned Management Guru and Economist).

For More IIPM Info, Visit below mentioned IIPM articles.
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Thursday, April 01, 2010

Sam and Lara clarify that the vision with all the new specialisations


Exclusive In chat with Society Magazine - Prof. Arindam Chaudhuri

Sam and Lara clarify that the vision with all the new specialisations now, is to position Madison beyond just a media buying company, to a comprehensive communication provider for clients. “Each of our businesses has to be best in class,” says Lara, to which Sam adds, “My dream is that every single unit of Madison should be regarded as highly as Media.” Actualising that vision, however, does not seem easy. After all, despite more than 20 units within Madison World today, a majority of the Rs.2,700 crore billings still come from Media and MOMS (Madison’s outdoor unit). Madison PR’s list of clients is nowhere as impressive as that of Madison Media; the retail unit is too nascent and so is Platinum. Anugrah Madison, their rural marketing arm since 1998, is also relatively small, with its margins under increasing pressure (See interview of R Seshadri, MD, Anugrah Madison on page 71). Besides, specialisations in mobile marketing, sports management and below-the-line units are yet to find their individual bearings. Madison Creative (recently renamed mc2), perhaps the oldest vertical at Madison World, is also struggling, with only a handful of clients within its fold as of now (see Exec. Director, mc2 - Prabha Prabhu’s interview on page 73). Reasons Punitha Arumugam, Group CEO, Madison Media: “All these businesses are fast catching up with Media. The size of our Media billings dominate headlines, but we contribute far less to overall profits. Outdoor and retail units, for instance, work on much better margins than media.”

But it’s no surprise that as in the 80s, there are still some in the industry who are uncertain about Madison’s ambition to diversify into a communication solutions hub. Avers Shashi Sinha, CEO, Lodestar Universal, “It’s very romantic to have specialist units for mobile, retail, et al, but will they increase overall revenues? Not likely, as a majority of media spends in India still rest with print and television. ” But this time around, the industry also has Sam Balsara’s 22 year proven legacy to contend with. Bipin Pandit, General Manager, Ad Club – Mumbai has been watching Balsara at work for years. He feels that since Sam rarely puts his money in the wrong place and if he is diversifying Madison’s offerings, then the move may just pay off. “Sam’s an old fox. He has the experience, knowledge and pertinently an intuitive sense that not many in the industry have,” he explains. The sentiment is echoed across the industry. The common refrain is that Sam has done it before and this time, the can-do father-daughter duo may well repeat the feat.

For more articles, Click on IIPM Article.

Source : IIPM Editorial, 2010.

An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri (Renowned Management Guru and Economist).

For More IIPM Info, Visit below mentioned IIPM articles.

The Sunday Indian:- B-SCHOOL RANKING SCAMSTERS EXPOSED!
For Exclusive Footage by Sunday Indian Click Here

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